Refund Policy

Refund Policy
Kindly send us a photograph of the order to swoosh.mys@gmail.com along with your name, your order number. Normal priced items are refundable within 14 days from your invoice date based on the following conditions;
1. Merchandise must be in original condition or defective merchandise with all original packaging including any related accessories. Exchange is strictly subject to stocks availability.
2. We will not accept merchandise that has been damaged or defective other than manufacturing defect.
3. STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items, which you will see the term [Not valid for Exchange] in the Tax Invoice.
4. Exchange Policy is granted for 1 time only for each item.
5. Postage for return or exchange items will be borne by buyer unless stated otherwise.
If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply. Your eligible return value is circled in the sample tax invoice above. Should you have bought more of the same item, the return value would be the amount divided by the quantity purchased.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.